Often our therapists can be booked back-to-back so we require all clients to arrive 15 minutes before their appointment to ensure we start you on time and you receive your full service. Late arrivals may result in your appointment being cut short in order to maintain our schedule.
If you have to cancel or reschedule an appointment, please give 24 hours’ notice to avoid a 50% cancellation fee.
Groups of 3 or more people and individuals with appointments lasting more than 3 hours require a 48-hours cancellation notice.
Unopened products with a valid receipt can be returned within 14 days of purchase.
Child & Pet Policies
To ensure a tranquil and relaxing environment for all our guests, children under the age of 12 are not allowed in the spa unless they are receiving a treatment.
Guests under 18 years of age receiving services must be accompanied by a parent or guardian.
Due to health codes and to ensure we maintain a sanitary environment, no animals are allowed in the spa. Special allowances are made for seeing guide dogs. Please let us know this in advance.